Política de reembolso

At Veltroa, your satisfaction is our priority. If you're not 100% happy with your purchase, we offer a 30-day money back guarantee — no questions asked.

Returns

You have 30 days from the date you receive your item to request a return. To start a return, contact us at veltroa.shop@gmail.com and we'll guide you through the process step by step.

Damages and issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at veltroa.shop@gmail.com so we can resolve the issue for you.

Refunds

Once we've reviewed your case, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at veltroa.shop@gmail.com.

EU 14-day right of withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason.

Exchanges

The fastest way to get what you want is to return your current item and place a new order once the return is accepted.