Política de privacidad

Last updated: June 6, 2026

Veltroa operates this store and website, including all data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Veltroa uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and what is permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including credit card numbers, debit card numbers, financial account information, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, security questions, preferences, and settings.

• Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide in communications with us, such as when submitting a customer service complaint.

• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information, including information regarding your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.

• From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements about products or services on the Services or other websites, including based on items you have previously purchased, added to your cart, or other activities conducted through the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action against potentially fraudulent, illegal, harmful, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account information with anyone.

Communications with You

We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or governmental authorities, as well as to investigate or participate in civil discovery, actual or potential litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• With Shopify, vendors, service providers, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for personalized advertising and marketing purposes based on your activity across different businesses and websites.

• When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, such as for product shipping, social media widgets, or login integrations.

• With our affiliates or otherwise within our corporate group.

• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify itself. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding such use.

For more information about how Shopify uses your personal information and your rights, please review Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information on such sites.

Information you provide in public or semi-public areas, including on third-party social media platforms, may be visible to other users of the Services and those third-party platforms without limitation regarding its use by us or others. The inclusion of such links does not imply endorsement of the content or operators of those platforms unless expressly stated otherwise.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the information below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right of Access: You may have the right to request access to the personal information we hold about you.

• Right to Deletion: You may have the right to request that we delete personal information we hold about you.

• Right to Correction: You may have the right to request correction of inaccurate personal information we hold about you.

• Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, subject to certain conditions and exceptions.

• Communication Preferences: We may send you promotional emails, and you may opt out at any time using the unsubscribe link included in those emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable legal limitations and exceptions, you may also have the following rights:

• Right to Object and Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise any of these rights through the locations designated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and the rights you may have, including rights related to information processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. You may authorize an agent to submit requests on your behalf, subject to verification requirements.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available from the relevant European institutions.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent UK-approved mechanisms, unless the destination country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on this website, update the “Last Updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or wish to exercise any of your rights, please email us at veltroa.shop@gmail.com.

For the purposes of applicable data protection laws, we are the data controller of your personal information.